RETURNS & REFUND POLICY
Last updated June 22, 2024
Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, Notify us within 24 hours of receipt of order via email on customercare@roritoworld.com with details of the product and the defect.
Upon receipt of the returned product, we will examine it and notify you via email, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Images provided are to give visual representation of the Product and may not represent the exact product. Shape of the components such as cone, bottom plug, grip, pen cap, pen clip, may change due to subsequent improvisation of the product from time to time. Any return or refund claims from customers only for these reasons shall not be accepted.
Product colours shown in the website are for visual representation. Product colours may vary from the images shown in the website. Any return or refund claims for these reasons will not be accepted.
Order Cancellation & Refund
Once an order is placed, it can be requested for cancellation within 2 hours of order placement. No cancellation shall be allowed after the 2 hour period. Once the cancellation request is received within 2 hours of order placement, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction. The refund process will take four working days and you will receive the refund amount directly in your account. Where it is not possible to refund the amount electronically, the company reserves the right to refund the amount through at par cheques.
In case of wrong phone number, wrong address or no collection of order during delivery, No Refund will be given.
An OTP will be sent to registered mobile number before delivery. In case of failure to mention OTP to delivery agent. Order will be cancelled. Refund will be given after deducting the delivery charges and RTO (Return to origin) Charges.
Customer Terms & Conditions
You may cancel your account at anytime by Logging in to your account or by emailing customercare@roritoworld.com
Once your account is canceled all of your content will be immediately deleted from the service. Since the deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.